Public Cybersecurity Helplines

Need help? Here you find a list of public services to help you solve your issues.

Helplines

Need help? Here you find a list of public services to help you solve your issues.

The goal of SECURITYMDEIN.LU’s public mission is to help citizens and businesses improve their cyber-protection. Our Tools page already proposes a large range of measures to enhance your protection and other useful initiatives. In case of persistent problems, find below a comprehensive list of public service helplines:

ConcernAudienceHelpline   
I have a question about securityCitizens, parents, youthBEE SECURE Helpline: 8002 1234 (Lu-Ve: 9.00-17.00)   
I have a question about securityEmployees, CompaniesCASES Helpline   
Where can I find more documentation about security?Citizens, parents, youthBEE SECURE   
Where can I find more documentation about security?Employees, CompaniesCASES Knowledgebase   
Where can I find more documentation about security?Freelancers, Tech-savvy peopleCIRCL’s Digital First Aid Kit   
I received a malicious or suspicious linkEmployee, CompanyCIRCL URLabuse   
My PC is infected and I am looking for supportanyCheck the PC-doctor list   
I found illegal content on the Internet, what should I do?Citizens, UsersReport via the BEE SECURE Stopline   
I have a security incident in my companyEmployees, CompaniesCIRCL   
I have a privacy problemCitizens, UsersNotify the CNPD via their complain form   
I have a problem with my telecom providerCitizens, UsersContact the ILR mediation service (FR)   
I have a different information security incident, which does not match any of the above categories. Whom can I contact?AllReport it to CIRCL